Terms of service

Terms of Service
Last Updated: 14 July 2026
Welcome to Nabisha by Moonlight. These Terms of Service govern your access to and use of our website, online store, products, content, features, and related services collectively referred to as the “Services.”
Throughout these Terms, the words “we,” “us,” and “our” refer to Nabisha by Moonlight, while “you” and “your” refer to the customer, visitor, or user of our Services.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.
By accessing our website, creating an account, or placing an order, you agree to these Terms of Service, our Privacy Policy, Return & Refund Policy, and Shipping Policy. Please do not use our Services if you do not agree with these terms.
1. Eligibility and Account Use
By using our Services, you confirm that you are legally capable of entering into a purchase agreement in your jurisdiction or that you are using the Services under the supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.
You are responsible for:
Maintaining the confidentiality of your account credentials.
Preventing unauthorised access to your account.
Informing us promptly if you suspect unauthorised activity.
Ensuring that your contact, billing, and delivery information remains accurate.
We reserve the right to suspend or terminate accounts used fraudulently, unlawfully, or in violation of these Terms.
2. Products and Product Information
We make reasonable efforts to display product colours, designs, fabrics, sizes, measurements, and other details accurately.
However, the actual appearance of a product may vary slightly because of:
Screen and device settings.
Lighting conditions.
Photography and image processing.
Natural variations in fabric, embroidery, print placement, or craftsmanship.
Minor variations that do not materially affect the product’s use or overall design will not necessarily be considered defects.
Product descriptions, prices, sizes, availability, and other information may be changed without prior notice.
We reserve the right to:
Discontinue any product.
Limit available quantities.
Restrict sales to particular customers, locations, or regions.
Correct product information where necessary.
3. Orders and Acceptance
Placing an order constitutes an offer to purchase products from Nabisha by Moonlight.
An order is not considered finally accepted until we have reviewed and confirmed it. Receiving an automated order confirmation does not prevent us from cancelling an order where necessary.
We may decline, hold, or cancel an order because of:
Product unavailability.
Incorrect pricing or product information.
Payment failure or lack of payment verification.
An incomplete or incorrect delivery address.
Suspected fraud or misuse.
Delivery restrictions.
Events outside our reasonable control.
If we cancel a prepaid order, any verified amount received for the cancelled products will be refunded according to our refund process.
Products purchased through our store are intended for personal use unless we have separately approved a wholesale or commercial arrangement.
4. Prices, Payments, and Billing
All prices are displayed in the currency selected on the website and may change without prior notice.
The final amount payable may include:
Product price.
Delivery charges.
Applicable taxes.
Customs duties or import charges for international orders.
Other charges clearly disclosed during checkout.
We currently may offer payment options including:
Cash on Delivery, where available.
Manual bank transfer or bank deposit.
Other payment methods made available through our store.
For bank-transfer orders:
The customer must transfer the complete payable amount using the displayed banking details.
The payment receipt and order number may need to be shared with us for verification.
The order may remain pending until payment is successfully verified.
For Cash on Delivery orders, the customer must pay the amount due to the courier at the time of delivery.
You confirm that all payment and billing information supplied by you is accurate and that you are authorised to use the chosen payment method.
5. Promotions and Discount Codes
Promotions, discounts, vouchers, and special offers may be subject to separate conditions, including:
Validity dates.
Minimum purchase requirements.
Product exclusions.
Customer or geographical restrictions.
Single-use limitations.
Unless clearly stated otherwise:
Only one promotional code may be used per order.
Promotional offers cannot be exchanged for cash.
Discounts cannot be applied retrospectively.
We may modify or withdraw an offer at any time before an order is placed.
6. Shipping and Delivery
Delivery timeframes shown on our website are estimates and are not guaranteed.
Delivery may be affected by:
Courier operations.
Incorrect or incomplete customer information.
Weather or transport disruption.
Customs clearance.
Public holidays.
Remote delivery locations.
Events outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address and an active phone number.
We are not responsible for delays or failed delivery resulting from incorrect information supplied by the customer.
Risk of loss or damage generally passes to the customer when the order is successfully delivered or received by an authorised recipient.
Additional details are provided in our Shipping Policy.
7. Returns, Exchanges, and Refunds
Returns, exchanges, refunds, and cancellations are governed by our published Return & Refund Policy.
Eligible return requests must generally be submitted within 7 days of receiving the order.
Products must meet the eligibility requirements stated in our Return & Refund Policy, including being unworn, unused, unwashed, unaltered, and returned with their original tags and packaging.
Customers should review the complete Return & Refund Policy before placing an order.
8. Order Cancellations
A cancellation may be requested before the order has been processed or dispatched.
Once an order has been packed, handed to a courier, or shipped, cancellation may no longer be possible. The customer may instead request a return after delivery, subject to our Return & Refund Policy.
We reserve the right to cancel orders involving suspected fraud, repeated refusal of Cash on Delivery parcels, abusive activity, or incorrect information.
9. Refused and Undeliverable Orders
If an order is refused, repeatedly unaccepted, or returned because of an inaccurate address or unavailable recipient, the customer may be responsible for:
Original delivery charges.
Return delivery charges.
Handling costs.
Customs or related charges for international shipments.
Repeated refusal of confirmed orders may result in Cash on Delivery being restricted for future purchases.
10. Intellectual Property
All website content, including:
Brand names and logos.
Product images and videos.
Designs and artwork.
Written content.
Graphics and layouts.
Product names and descriptions.
Marketing materials.
is owned by or licensed to Nabisha by Moonlight and is protected by applicable intellectual-property laws.
You may use our website only for personal and non-commercial purposes.
You may not copy, reproduce, modify, publish, distribute, sell, scrape, exploit, or commercially use our content without prior written permission.
“Nabisha by Moonlight” and its associated branding may not be used in a way that falsely suggests sponsorship, partnership, or endorsement.
11. Reviews, Feedback, and User Content
When you submit a review, photograph, comment, suggestion, or other content, you confirm that:
You own the content or have permission to share it.
It is accurate and not misleading.
It does not violate another person’s rights.
It is not unlawful, abusive, defamatory, obscene, or harmful.
It does not contain malware, spam, or unauthorised advertising.
You grant Nabisha by Moonlight permission to use, reproduce, display, and share submitted content for operating, improving, and promoting our Services, unless otherwise agreed.
We may remove content that violates these Terms.
12. Third-Party Services and Links
Our website may include services, tools, integrations, or links operated by third parties, including Shopify, payment providers, courier companies, social-media platforms, and analytics services.
These third parties operate according to their own terms and privacy practices.
We are not responsible for the availability, accuracy, content, security, or practices of third-party websites and services that we do not control.
Customers should review the relevant third-party terms before using those services.
13. Relationship with Shopify
Our online store is powered by Shopify.
Purchases made through our store are transactions directly between the customer and Nabisha by Moonlight. Shopify provides the technology used to operate the online store but is not the seller of our products.
Questions relating to products, orders, payments, delivery, returns, or refunds should be directed to Nabisha by Moonlight.
14. Privacy
Our collection and use of personal information are governed by our published Privacy Policy.
By using the Services, you acknowledge that personal information may be processed by Nabisha by Moonlight, Shopify, payment providers, courier companies, and other authorised service providers where necessary to operate the store and fulfil orders.
15. Errors and Inaccuracies
Occasionally, information on our website may contain errors or omissions relating to:
Product descriptions.
Pricing.
Discounts.
Inventory.
Shipping charges.
Delivery timeframes.
Product availability.
We reserve the right to correct such information, update the website, or cancel an affected order where necessary.
If an order is cancelled after verified payment has been received, the applicable amount will be refunded.
16. Prohibited Uses
You may not use our Services:
For unlawful or fraudulent purposes.
To infringe intellectual-property or privacy rights.
To submit false, misleading, or impersonated information.
To transmit malware, viruses, or harmful code.
To interfere with website security or functionality.
To collect another person’s information without permission.
To harass, threaten, abuse, or defame another person.
To send spam or unauthorised promotional content.
To scrape, copy, resell, or exploit our website or content without permission.
To bypass security, access controls, or purchase restrictions.
We may restrict or terminate access where these conditions are violated.
17. Disclaimer of Warranties
We aim to maintain accurate product information and reliable website access. However, we do not guarantee that the Services will always be uninterrupted, completely error-free, or available at all times.
To the extent permitted by applicable law, the Services and products are provided on an “as available” basis, subject to the express product information and consumer rights stated on our website.
Nothing in these Terms excludes any rights or remedies that cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Nabisha by Moonlight will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:
Use or inability to use the website.
Delays caused by third-party couriers.
External websites or services.
Customer misuse of products.
Events outside our reasonable control.
Our total liability relating to an eligible claim will not exceed the amount paid for the product directly connected with that claim, except where applicable law requires otherwise.
19. Indemnification
You agree to be responsible for losses, liabilities, or reasonable costs resulting from:
Your unlawful use of the Services.
Your material breach of these Terms.
Your violation of another party’s rights.
Fraudulent or harmful activity conducted through your account.
This provision applies only to the extent permitted by applicable law.
20. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain valid and enforceable.
21. Governing Law
These Terms of Service are governed by the laws of the Islamic Republic of Pakistan.
Any dispute relating to these Terms or our Services will be subject to the jurisdiction of the competent courts of Lahore, Pakistan, unless applicable consumer law requires otherwise.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
Our products or Services.
Our business practices.
Shopify features.
Applicable laws or regulations.
The revised Terms will be published on this website with an updated date.
Your continued use of the Services after an update constitutes acceptance of the revised Terms, to the extent permitted by law.
23. Contact Information
Questions concerning these Terms of Service may be sent to:
Nabisha by Moonlight
Email: nabishabymoonlight@gmail.com
WhatsApp/Phone: +92 329 6227021
Business Address: M1-23, 2nd Floor, New Anarkali Tower, Dhani Ram Road, Lahore 54000, Pakistan
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM (PKT)